Thank you for choosing Strange Genetics, LLC. We strive to provide you with the highest quality products and services. This Refunds and Returns Policy outlines our guidelines regarding refunds and returns for products purchased through our website.
All Sales Are Final:
At Strange Genetics, LLC, we take pride in our products and are confident in their quality. Therefore, all sales made through our website are considered final. We do not offer refunds or accept returns for any products, except in cases where the product is defective or damaged upon arrival.
Defective or Damaged Products:
In the unlikely event that you receive a defective or damaged product, please contact our Customer Support team within 48 hours of receiving your order. We may request evidence, such as photographs or videos, to verify the issue with the product.
If we determine that the product is indeed defective or damaged, we will provide you with options for resolution. This may include issuing a replacement for the damaged item or offering a store credit of equal value.
Please note that any defects or damages caused by misuse, mishandling, or any actions beyond the control of Strange Genetics, LLC will not be eligible for a replacement or store credit.
Cancellations and Order Modifications:
Once an order has been placed and payment has been processed, it cannot be cancelled or modified. We encourage you to review your order carefully before completing the purchase to ensure accuracy and satisfaction.
If you have not received your order within the expected delivery timeframe, please contact our Customer Support team. We will investigate the matter and work towards resolving any delivery issues promptly. However, please note that Strange Genetics, LLC will not be held responsible for delays or non-delivery caused by circumstances beyond our control, such as natural disasters, shipping carrier issues, or customs delays.
If you have any questions or concerns regarding our Refunds and Returns Policy, please don’t hesitate to contact our Customer Support team. You can reach us through our website’s contact form or by emailing us at email@example.com. We will be happy to assist you and address any queries you may have.
Please carefully review this Refunds and Returns Policy before making any purchases from Strange Genetics, LLC. By completing a purchase through our website, you acknowledge and agree to abide by the terms outlined in this policy.